Privacy Policy

Welcome to the Vital NMX LLC family ("Vital NMX", "us", "we", or "our") and our high-quality natural, herbal, and nutritional supplement line, as well as vitamins, products, and over-the-counter medications (collectively "Products"). Our Products are available through our website: www.vitalnmx.co (the "Website").

The Vital NMX family values its relationship with you. Your privacy is of the utmost importance to us. The purpose of this Privacy Policy is to identify how we may process, collect, store, disclose, share, and use (collectively "use") your personally identifiable information ("Personal Information") that we collect from you or others in connection with your use of our website ("Website") or the purchase of our Products and content ("Content") or other of our services (collectively "Your"). This Privacy Policy also identifies your rights with respect to your Personal Information, as described in more detail below.

Capitalized terms not defined in this Privacy Policy shall have the meaning expressed in our Terms and Conditions of Use which can be found on our Website: www.vitalnmx.co/pages/terms-conditions

When we update our Privacy Policy, we will post the amended version on our Website, including the effective date of the most recent version. We will announce any material changes to the Privacy Policy by posting a notice via an alert on our Website and/or by mail ("Privacy Policy").

We may update our Privacy Policy at any time, in our sole discretion. This Privacy Policy contains the following information, which you can access by scrolling down.

THE PERSONAL INFORMATION WE COLLECT FROM YOU
HOW WE MAY USE YOUR PERSONAL INFORMATION
HOW WE MAY SHARE YOUR PERSONAL INFORMATION
HOW WE PROTECT YOUR PERSONAL INFORMATION
HOW LONG WE STORE YOUR PERSONAL INFORMATION
WHAT ARE YOUR RIGHTS AND OPTIONS
METHOD OF DATA TRANSFER WITH SPECIAL NOTICE TO NON-US USERS
PROVISIONS REGARDING MINORS
ADDITIONAL TERMS AND PROTECTIONS THAT MAY APPLY IF YOU RESIDE IN CALIFORNIA
LINKS TO OTHER WEBSITES AND SERVICES
HOW TO CONTACT US IF YOU HAVE QUESTIONS

1. THE PERSONAL INFORMATION WE COLLECT FROM YOU

What is Personal Information? Personal information is information about an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. We do not consider personal information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect Personal Information from you and any of your devices, including mobile devices, when you:

Use our Services.
Purchase our Products.
Register for an account with us.
Update or add information to your account.
Provide us with information on a website.
Interact with our service center.
Participate or connect with us through one of our social media pages.
Otherwise correspond with us.

General Personal Data We may use the following categories of Personal Information in connection with your use of our Services:

Personal contact data, such as name, title, addresses, phone numbers, and personal emails.
Date of birth.
Gender.
Social media account information.
Account preferences.
Financial information, such as credit card numbers.
Information about your location.
Device or unique ID, device type, advertising ID, order, and unique device token.
Computer and connection information, such as page statistics, traffic to and from the Website, referral URL, advertising data, Your IP address, Your browsing history, and web log information.

Special Categories of Data We will never solicit or ask you to provide any of the special categories of data below, but through our chat services and customer service interactions, we know that customers and users of the Services sometimes choose on their own to share the following types of Personal Information with us:

Information about your race or ethnic origin, religious beliefs, sexual orientation, and political opinions.
Information about your health, including medical conditions, diagnoses, and/or injuries.

We want to reiterate that we will never solicit or require this type of information and we ask that you do not share this type of information with us.

2. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information for the purposes set forth below, unless we reasonably consider that we need to use it for another reason, provided that reason is compatible with the original purpose described here.

General Personal Data In general, your personal information may be used for the following purposes:

In connection with our provision of Services to you, which may include administering and fulfilling your Product orders, managing your account, processing payments, and providing customer support.
When you visit or log in to our website, our partners or online data providers may use cookies and similar technologies to associate these activities with other personal information they or others have about you. You may opt-out of this advertising by visiting https://app.retention.com/optout.
To enable us to comply with our legal obligations.
To improve our Services, offer new features, and decide which advertising to share with you.
With your explicit consent, we may use your Personal Information to provide you with marketing through phone calls, emails, SMS, or text.

3. HOW WE MAY SHARE YOUR PERSONAL INFORMATION

In connection with our Services, we may share your personal information with the following types of third-party recipients:

Our service providers, whom we hire to help us manage our business and perform the Services, including software providers, communication providers, advertising service providers, and shipping providers for the purpose of dispatching Products you have requested.
Internally, between different departments and trusted participants associated with our business.

4. HOW WE PROTECT YOUR PERSONAL INFORMATION

We have implemented appropriate security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. In addition, we limit access to your Personal Information to those employees, agents, contractors, and other third parties who have a genuine business need to know it. Apart from third parties with whom we share Personal Information in connection with the performance of our Services, the third parties we employ in our business who may have access to your Personal Information will only process your Personal Information according to our instructions and are obligated to use only the data necessary to perform their contract with us.

5. HOW LONG WE STORE YOUR PERSONAL INFORMATION

We will retain your Personal Information only for as long as is necessary for the legitimate business purposes set forth in this Privacy Policy. We may store your Personal Information after completing transactions with you to the extent necessary to comply with our legal, accounting, or reporting requirements and to provide information about our Services requested by you, such as your order history. In addition, we may continue to store your Personal Information contained in our standard backup copies.

6. WHAT ARE YOUR RIGHTS AND OPTIONS?

Your data belongs to you, not to us. Therefore, you have choices about how we use your Personal Information to communicate with you and send you marketing information. You can opt-out of receiving our future marketing communications from us at any time using the unsubscribe function in the email you receive from us or by contacting us as set forth in "How to reach us" below in Section 11.

In addition, depending on where your place of residence is, you may have the following rights regarding your data, under certain circumstances:

The right to request access to your Personal Information and the following information regarding our use of your Personal Information:
- The purposes of such collection or use.
- The categories of your Personal Information that we have in our possession.
- Categories of third parties to whom we have disclosed your Personal Information.
The right to request that we correct any incorrect Personal Information concerning you.
The right to request that we erase your Personal Information when we no longer need such data in connection with our services or that you withdraw consent for our use of such information.
The right to request that we restrict or suspend our use of your Personal Information.
The right to object to our use of your Personal Information when we do not use it to perform Services that you have requested from us.
The right to receive a copy of your Personal Information.
The right to file a complaint with the supervisory authority of your country.

If you are a resident of a jurisdiction where you are granted one or more of these rights under applicable law, and you wish to exercise any of the rights mentioned above, contact us either by:

Our Service Center: +1 800-957-6525
Via email: support@vitalnmx.co
By regular mail: Vital NMX LLC Attention: Head of Compliance, 3902 E. Central Ave., Bentonville, AR 72712.

Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide us with certain information so that we can perform such verification.

7. DATA TRANSFER WITH SPECIAL NOTICE TO NON-UNITED STATES USERS

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Your consent to this Privacy Notice, followed by your submission of such information, represents your agreement to such transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other Personal Information.

8. PROVISIONS REGARDING MINORS

All purchases of Products must be made by adults 18 years of age or older, and all users who register on our Website must be 18 years of age or older or provide parental consent.

We do not knowingly collect Personal Information from children under 13. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children's Internet use and help enforce our Privacy Policy by instructing their children never to provide us with Personal Information without your permission. If you have reason to believe that a child under 13 has provided us with Personal Information, please contact us and we will endeavor to delete such information from our databases.

9. ADDITIONAL TERMS AND PROTECTIONS THAT MAY APPLY IF YOU ARE A CALIFORNIA RESIDENT

California Consumer Privacy Act Disclosure This California Consumer Privacy Act disclosure provides additional information to California residents whose personal information is processed by Vital NMX LLC pursuant to the California Consumer Privacy Act ("CCPA").

Categories of Personal Information Collected, Sold, and Disclosed: During the preceding twelve (12) months, Vital NMX has collected the following categories of personal information: (1) identifiers; (2) internet and electronic network activity information; (3) audio, electronic, or visual information; (4) inferences about you; (5) financial information; (6) commercial information; and (7) geolocation data.

We generally do not "sell" personal information for CCPA purposes. We disclose personal information to third parties for business purposes, including advertising, marketing, and other services performed on our behalf.

The CCPA allows California residents to request access to the specific pieces and categories of personal information the company has collected, the categories of sources, and the business purposes for collecting the information. California residents also have the right to submit a request for deletion of personal information under certain circumstances. Please submit your request by calling our service center at +1 800-957-6525.

10. LINKS TO OTHER WEBSITES AND SERVICES

Our Website may have links to other websites that are not operated by us. We have no control over how these websites may collect your information and we assume no responsibility for the practices, policies, and security measures implemented on these websites. You should read the privacy notices on those websites before submitting your information through them.

11. HOW TO CONTACT US

If you have any questions or concerns about the use of your Personal Information, please do not hesitate to contact us through any of the methods listed below. If you have a complaint or concern about how we are using your Personal Information, we will work expeditiously to address your concern.

Our Service Center: +1 800-957-6525
Via email: support@vitalnmx.co
By regular mail: Vital NMX LLC Attention: Head of Compliance, 3902 E. Central Ave., Bentonville, AR 72712.